September 30 2020

News

De Nora to Launch Visual Assistance Platform for Remote Customer Support

Colmar, PA — September 30, 2020

De Nora, a multinational leader of electrochemical technologies and water treatment solutions, has announced the launch of a visual assistance platform for remote customer support. DE NORA VIA™ is a cutting-edge visual assistance platform that will allow De Nora to assist their customers with live video support and inspections. 

“We understand that water quality is vital to the health and thriving of our communities and businesses,” commented Dr. Mirka Wilderer, De Nora Water Technologies CEO. “DE NORA VIA allows us to help our customers and partners ensure compliance with municipal water regulations and operational continuity for manufacturing processes. Digitalization initiatives like DE NORA VIA had already been in pipeline for De Nora, and COVID-10 accelerated the process. We are excited to be able to quickly respond to the current climate with cutting-edge technologies to better serve our customers.”

Customers, from municipal water and wastewater treatment facilities to industrial process water users, will be supported by expert engineers and product experts remotely from their facility. Visual assistance optimizes the communications process, enables more accurate and faster resolutions, and ensures higher customer satisfaction. Through live rich communications via a tablet or smart phone, De Nora experts will use a variety of tools including voice, text, document share, augmented reality, and artificial intelligence to guide customers on site through servicing, troubleshooting, and start up. The platform allows De Nora personnel to see exactly what the customer sees so issues can be resolved immediately, without travel, reducing travel costs and delays that could increase customer downtime. 

To discover more about how visual assistance is transforming De Nora, register for a webinar, Digitalization: service beyond the field.